At House of Crochet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy.
Returns
- You may return any unused, unworn, or undamaged products within 14 days from the date of delivery.
- To initiate a return, please contact us at [your email address] with your order number and details of the item you wish to return.
- The item must be returned in its original packaging and condition.
- Customers are responsible for the shipping costs of returns, unless the item is defective or an error was made on our part.
Refunds
- Once we receive the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Non-Returnable Items
- Items that have been used, altered, or damaged cannot be returned.
- Custom-made or personalized items are also non-returnable.
If you have any questions or need further assistance, please feel free to reach out to us at support@myhouseofcrochet.com. We’re here to help!
Thank you for shopping at House of Crochet!
